Salon Etiquette, Cancellation, No-show and Online Booking Policy

Salon Etiquette, Cancellations and No-shows

We at Kabuki value both your time and ours. Lateness doesn’t just affect our tightly run schedule but the experience of our other clients too.

If you realise that you might be running more than 15 minutes late, we would ask that you call the salon as soon as possible to let us know. We will try to be as accommodating as our schedule allows but please be aware that in some instances, we may have to move your appointment to a different day or team member within the same week and for this no further charge will be applied. If we are unable to move you to another time or team member then we will retain the deposit as a cancellation fee.

New clients booking services which require longer than 3 hours of salon service will be required to pay a $60 deposit to secure the requested appointment, this will then be credited towards the total cost of your final account.

Kabuki will always confirm your service with a reminder text, phone call or follow up text within 24 hours of your up-and-coming appointment. To secure your appointment we kindly ask that you confirm via text YES to confirm or NO to cancel, or call if you need to reschedule, within 24 hours of your scheduled appointment time. We reserve the right to CANCEL your appointment if you fail to confirm.

We understand and appreciate that life can get in the way of our best-laid plans (especially when you book your appointments well in advance). If you do happen to cancel within 24 hours notice of you appointment, we will retain the deposit as a cancellation fee.

If you do not arrive for your appointment after confirmation, we will require you to pay a 100% no-show fee before securing your next booking with Kabuki.

Online Bookings

To secure your online booking you will be required to pay an up front deposit of $60 which will be credited towards your final account.

Ezidebit is our partner in securing your deposit and credit card details (please read the Terms and Conditions) before making payment.

PLEASE NOTE:

Online Booking Services for Foil Highlights/Balayage & Powder Lighteners MUST require a TONER and DRY OFF or CUT to be added to the online booking (if you fail to add these services We will endeavour to add them at ‘Our End’ to allow the correct time required to successfully complete the requested service).

For ALL Treatments, Colours, Toners or Keratin services you MUST also add a DRY OFF, BLOW DRY OR CUT to the online booking (if you fail to add these services we will endeavour to add these services at ‘Our End’ to allow the correct time required to successfully complete the requested service).

Please also ask for a Free Quote prior to the commencement of your services booked online or over the phone, this will 100% guarantee the final bill of ALL your services booked with NO surprises at reception with your final payment.